Workshops

Committee Programs

Management Training Series

Library Leadership Ohio

V.O.I.C.E: Revitalize Your Professional and Organizational Image

Tuesday, April 05,
9:30:00 AM - 4:00:00 PM

Location:
Strongsville Branch - CCPL

18700 Westwood Drive
Map

Cost:
$65 CAMLS Members
$75 Affiliate Members
$130 Non-members
Free for guests/speakers

Deadline: Tuesday, March 29,
Limit: 35
Registered Now: 26
Contact Hours: 5

**Notes:
Fee includes coffe & materials, Lunch is on your own

Beneath the "tone" your customers hear...Is the image your library has.
It takes approximately 5-8 seconds to make an impression in person or on the phone. This program helps you put that "window of impression" to work for you and your organization.
There is a dynamic potential between employees, customers and the organization. When it is synergistic, employees, customers and the organization experience P.E.P.--Positive Energy Power. This is registered in the "tone" of your employees and the service they provide.

In this fun and highly interactive session, we will focus on your image with specific emphasis on improving your voice quality and intonation, body language, worth and the impact you have with your customers and in your life.

Course Content

Introduce the concept of V.O.I.C.E.
What goes on beneath the "tone"
Explore the four elements: Value, Opportunity, Impact, Connection and Energetic Magnetism. Exercises and Discussion
Hone your Vocal Skills and "Believability Index". Practice Vocal Exercises to improve voice quality. Explore common vocal errors and antidotes. Coach approach with role playing.
KEY TAKEAWAYS
Learn and practice how to use the power of your voice, body language and intent to create a welcoming and professional image
Assess your voice strengths and weaknesses and learn how to immediately enhance the quality of your voice and thus, the quality of your image
Map the customer-image opportunities and differentiate the impact
Enhance your image by building, creating and appreciating value
Explore the dynamics of connection and how little things can improve your "Believability Index"
Take advantage of coaching to enhance your people connection effectiveness.

Audience: All public services staff

Presenter:
Lauren Burnett, president of the Center for Inner Quality, specializes in building the capacity and competency of people for high performance and high quality life through training programs and speaking presentations for public and private organizations through out the United States. As a certified business and life coach, she conducts coaching-focused sessions that support your quest for the best in life and work. Lauren also creates inspirational products that encourage connection and communication for adults and kids.